PX 101


Access PX 101 Resources

Patient Experience 101 (PX 101) is a community-inspired and developed resource to build patient experience knowledge and skill for all employees across an organization. This easy-to-use educational resource will support and enhance your culture of patient experience excellence. The sessions focus on foundational knowledge and skills and provides tools and activities to facilitate discussions on what patient experience is, what to consider in ensuring the best experiences for all and how all roles within a healthcare organization impact experience excellence


PX Body of Knowledge

Access PX Body of Knowledge Courses

The Patient Experience Body of Knowledge is a community-developed framework capturing the knowledge central to the role of the patient experience leader. Almost 400 individuals from 10 countries contributed to the development of the body of knowledge resulting in a broadly accepted set of 15 domains and associated skills reflecting the core accountabilities associated with being an effective patient experience leader. This work frames the field of patient experience, defines its core ideas and provides a clear foundation of knowledge that supports the consistent and continuous development of current and future leaders in the field. Download the Participant Guide for instructions and suggestions for completing the Body of Knowledge courses and monitoring your progress.

Each of the 15 domains consists of two parts:

Part 1: On-demand learning session providing comprehensive content overview 

Part 2: Facilitated virtual classroom offering the ability to discuss practical application. Class size is limited and a minimum number of participants is required to hold each course. Download a printable version of the 2021 virtual class calendar.