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PX Body of Knowledge

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Clinical Partnerships
Coaching for Experience Excellence
Communication
Cultural Awareness, Humility and Competency
Employee Engagement
Experience-Based Design
Healthcare Leadership & Management
Healing Environment and Hospitality
Metrics & Measurement
Organizational Effectiveness
Patient & Family Centeredness
Policy & Regulatory Issues
Service Recovery and Complaint Resolution
Technology Application
The Experience Movement: From Foundations to the Future
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