In private industry, design-thinking has long been used to understand and improve the experience of the "end user." In healthcare today, co-design and co-production are now more widely used to improve patient, family, staff and clinician experience. In this course you will learn approaches to capturing the "lived experience" through various mechanisms such as observations, interviews, and emotional journey mapping. You will also explore multiple models for co-design which place a focus on generating solutions based on the most urgent priorities which leads to more sustainable improvement over time.