Identifying and defining your experience efforts, its purpose and strategy establishes a clear vision. A well understood vision (the organization's "why") is the critical starting point to organizational effectiveness and can ignite and mobilize your leadership to initiate change and improvement efforts to achieve excellence in healthcare experience (Vision). In this course, you will explore proven principles of change and improvement science. You will learn to assess organizational readiness and key considerations that lead to the effective implementation and sustainability of those experience improvement plans.